1. Worldwide Shipping
Japan Treasure Scout ships to most countries worldwide.
Shipping availability may vary depending on carrier restrictions and destination-country regulations.
2. Shipping Carriers
Orders may be shipped using:
- Japan Post EMS
- DHL
- FedEx
- UPS
- Other approved carriers
The carrier will be selected based on destination, cost, and reliability.
3. Processing Time
Typical processing times:
- Item sourcing: 1–14 days
- Domestic delivery to our location: 1–7 days
- Packaging and preparation: 1–3 business days
- International shipping: varies by destination
4. Packaging
Items are carefully packaged to reduce the risk of damage during transit.
Fragile items receive additional protective packaging whenever possible.
5. Tracking Information
Tracking numbers will be provided when available.
Customers are responsible for monitoring shipment progress.
6. Customs Duties and Taxes
Customers are solely responsible for:
- Import duties
- VAT
- GST
- Customs fees
- Other destination-country charges
These fees are not included in quotations unless explicitly stated.
7. Customs Delays
We are not responsible for delays caused by:
- Customs inspections
- Government agencies
- Import procedures
8. Restricted Destinations
We reserve the right to refuse shipment to destinations where:
- Shipping is prohibited
- Import regulations create excessive risk
- Carriers do not provide service
9. Lost or Damaged Packages
Claims must be reported within 7 days of delivery or expected delivery date.
Claims may require:
- Photos
- Packaging evidence
- Carrier investigation
10. Address Accuracy
Customers are responsible for providing accurate shipping information.
Additional costs caused by incorrect addresses may be charged to the customer.
11. Contact
Japan Treasure Scout
Email: information@japantreasurescout.com
Website: https://www.japantreasurescout.com