1. Before Purchase
Customers may cancel an item request at any time before a purchase is made.
No cancellation fee will apply.
2. After Purchase
Once an item has been purchased from the seller on behalf of the customer:
- Orders cannot be cancelled.
- Service fees become non-refundable.
- Domestic shipping fees become non-refundable.
This policy exists because purchases are made specifically on behalf of the customer.
3. Item Not Available
If an item becomes unavailable before purchase:
- No charge will be made, or
- Any payment received will be fully refunded.
4. Seller Cancellation
If the original seller cancels the transaction:
- A full refund of the item price will be issued.
- Service fees may be refunded at our discretion.
5. Damaged Items
If an item arrives damaged due to shipping, customers must:
- Notify us within 7 days
- Provide photographs
- Keep all packaging materials
Claims will be reviewed on a case-by-case basis.
6. Lost Shipments
If a shipment is officially declared lost by the carrier, compensation will depend on:
- Carrier insurance coverage
- Shipping method selected
- Carrier claim results
7. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Buyer’s remorse
- Incorrect expectations
- Vintage wear and age-related imperfections
- Customs delays
- Customs fees and taxes
- Import restrictions in destination countries
8. Refund Processing
Approved refunds are typically processed within 5–10 business days using the original payment method.
9. Contact
For refund-related inquiries: